The “Parking Lot” & Idea Box

We need to learn how to speak to people

Blah

Collect our vaccination records and have them on file per regulations. Collect the records in a digital secure way.

We should post daily, or weekly, reports of all the calls we received in the office or in the past week. It should include a top issues list, and any team wide announcements about those issues. This could be added to the newsletter, but should not be an impediment to either project.

Once or twice a year, we should bring everyone together for 2 or 3 days of planning, learning, and deep work. It should likely follow a 10-50-25-15 split: 10% Shared Governance 50% Team Building 25% Future Planning 15% Co-Production

We should have a standing learning circle about “new laws, guidance, regs, and policies, etc.” the learning circle should generate a 5 minute trainer + a 1 page at a glance summary about the update and how it impacts ombudsman work.

Promotional video About the program

Monthly newsletter spotlighting volunteers

Dinner or activity with all Ltco in person

Have a program policy for staff and volunteers and educate every one about it.

Management support sub team lead support buddy system support.

Love Loath/Lacked Learned Long For

Case studies (Use existing cases, review what is good, what is bad, how can it be improved, what is missing. Create synergy on lessons learned on similar cases.

Make it operational (useful).