The “Parking Lot” & Idea Box

Trending

  1. Better volunteer access to resources and information

    Finding a way to give our volunteers access to resources, forms, regulations, policies etc electronically, as they don’t have access to Box. All kinds of access I and staff have but volunteers don’t.

    John L Edmiston

    0

  2. Customer service training for LTCO

    We need to learn how to speak to people

    Julie

    0

  3. End of quarter update to LTCO

    Blah

    Julie

    0

  4. Collect Vaccination Records in a privacy aware way

    Collect our vaccination records and have them on file per regulations. Collect the records in a digital secure way.

    Richard Hsu

    0

  5. daily call reports

    We should post daily, or weekly, reports of all the calls we received in the office or in the past week. It should include a top issues list, and any team wide announcements about those issues. This could be added to the newsletter, but should not be an impediment to either project.

    Richard Hsu

    0

  6. Team Retreat

    Once or twice a year, we should bring everyone together for 2 or 3 days of planning, learning, and deep work. It should likely follow a 10-50-25-15 split: 10% Shared Governance 50% Team Building 25% Future Planning 15% Co-Production

    Richard Hsu

    0

  7. Learning Circle about New laws, regs, guidance, and orders.

    We should have a standing learning circle about “new laws, guidance, regs, and policies, etc.” the learning circle should generate a 5 minute trainer + a 1 page at a glance summary about the update and how it impacts ombudsman work.

    Richard Hsu

    0

  8. Video

    Promotional video About the program

    Julie

    1

  9. Newsletter

    Monthly newsletter spotlighting volunteers

    Julie

    1

  10. Holiday party

    Dinner or activity with all Ltco in person

    Julie

    1

  11. Establish Program Policies

    Have a program policy for staff and volunteers and educate every one about it.

    Boi Ling O

    0

  12. Need to create multi-layered support

    Management support sub team lead support buddy system support.

    Boi Ling O

    0

  13. Implement semi-annual feedback from each team member using 4L’s Retrospective:

    Love Loath/Lacked Learned Long For

    Boi Ling O

    0

  14. Shorten Learning Curve

    Case studies (Use existing cases, review what is good, what is bad, how can it be improved, what is missing. Create synergy on lessons learned on similar cases.

    Boi Ling O

    0

  15. Revamp the training module.

    Make it operational (useful).

    Boi Ling O

    0